FAQ

01

The Ball

Is it really silent?

Yes. The ball is made of soft foam, so there's no loud bounce. Kids can dribble in the living room or an apartment without bothering anyone downstairs.

How does it work without air?

There's nothing to inflate. The foam holds its shape on its own, so you unpack it and play right away. No pump, no flat ball.

Which size should I choose?

Size 3 up to age 8, Size 5 for ages 9 to 11, Size 6 for ages 12 and up, Size 7 for ages 15 and up (official men's size).

Can it break?

There's no air inside, so it can't pop or go flat. The foam keeps its shape no matter how much it's played with.

Where can I use it?

Anywhere. Living room, bedroom, hallway, backyard, hotel room. The soft material makes it safe to play indoors.

Does it help my kid's development?

Daily dribbling builds hand-eye coordination, balance and focus. And it gets kids moving instead of sitting in front of a screen.

02

App, Dream League & Dream Academy

Is the app free?

Yes. Every ball and every kit comes with a Dream League app pass at no extra cost.

How does the Dream League work?

Open the app, pick a challenge and start dribbling. Your phone counts every dribble. New cash challenges start every week, with prizes up to $10,000.

What is Dream Academy?

The full training course inside the app. It's optional, costs $19.99 a month and you can cancel anytime.

03

Orders

Can I cancel my order?

Email support@trydribbledream.com with your order number as soon as possible. If it hasn't shipped yet, we cancel it and refund you to your original payment method.

Can I change my order?

Yes, as long as it hasn't shipped. Email us your order number and what you'd like to change.

I didn't get an order confirmation.

Check your spam folder first. Most of the time it's a small typo in the email address. Email us and we'll send it again.

Something is missing from my order.

We usually pack everything in one box. If something is missing, email us your order number and we'll make it right.

04

Shipping

Where do you ship?

We ship within the USA.

How long does shipping take?

Delivery takes 7 to 14 business days.

Can I track my order?

Yes. As soon as your order ships, you get an email with your tracking number.

Tracking says delivered, but I can't find it.

Check the tracking details first: sometimes the carrier leaves packages at a side door, in a mailbox or with a neighbor. Still nothing? Email us and we'll help.

05

Payment

Which payment methods do you accept?

Credit card, PayPal, Apple Pay and Google Pay.

How do I get my receipt?

It arrives by email right after you order. Need another copy? Email us your order number.

06

Returns & Guarantee

How does the money-back guarantee work?

You have 100 days to try it. Not happy? We refund your full purchase price.

How do I return something?

Email support@trydribbledream.com with your order number first. We'll reply with the return details. Return shipping is paid by the customer.

When do I get my refund?

Once your return arrives and we've checked it, we refund you to your original payment method. You don't need to do anything else.

Can't find your answer?